ADELEKE OYELEYE

Resolved 75%+ of IT support requests at first contact, significantly reducing escalation rates and operational downtime across all locations.

Successfully coordinated the Odoo ERP migration from v13 to v17, ensuring a seamless transition for 50+ end users with zero critical failures at go-live.

Delivered comprehensive ERP training programs for 50+ staff, improving user adoption rates and reducing post-migration support requests.

Maintained a 95% SLA compliance rate for Odoo-related support, ensuring consistent system availability and sustained user productivity.

Negotiated with multiple IT vendors, achieving up to 20% cost savings while maintaining high service quality and delivery standards.

Led the end-to-end deployment of the Tagshift App for store attendants, streamlining field operations through collaboration with external service providers.

Managed and updated IT asset records, overseeing the assignment, tracking, and custody of critical IT equipment across multi-location environments.

Contributed to cross-departmental IT operations, recognized by management for improving overall IT efficiency by 30%.

Coordinated flight bookings, hotel reservations, visa processing, and end-to-end travel itineraries for clients, managing complex logistics with precision.

Managed client communications across phone, email, and in-person channels, efficiently resolving complaints and inquiries to maintain high satisfaction.

Maintained accurate travel records, invoices, booking confirmations, and client documentation with high attention to detail, ensuring compliance and data integrity.

Supported marketing efforts by compiling compelling travel packages and updating promotional materials, contributing to client engagement initiatives.